Founded in 2001 and headquartered in San Jose, California, Astreya operates as a global AI-first managed IT services provider across more than 40 countries. The firm designs, deploys, and manages complex technology environments for enterprises, with expertise spanning cloud infrastructure, cybersecurity, digital workplace services, enterprise AI, data engineering, AI automation, and application engineering. Its operational scale is substantial: over 1.5 million tickets managed annually, more than 500,000 end users supported worldwide, and an average CSAT score of 4.95 out of 5.
Astreya has developed a suite of proprietary AI frameworks and agents - including Ara, Lynx, Pictor, and AI OpsHub - that underpin its service delivery model. The company extends this capability through production-ready AI solutions published on the ServiceNow Store and the Databricks Marketplace, including TicketLens, Astraix, Attachment Summarizer, and its Data Trust and Stats Intelligence (DTSi) platform. These tools reflect a deliberate strategy of shifting enterprise IT operations from reactive incident handling to predictive, intelligent service delivery.
The firm's technical scope covers service desk operations, IT asset management, and AV workplace collaboration alongside its core engineering disciplines. Astreya positions its approach as AI-first yet human-centered, combining automation frameworks with managed services to support large-scale enterprise technology environments across multiple continents.
