Aurelian builds an AI virtual operator that routes, triages and resolves non-emergency 911 calls automatically for emergency communications centers across the United States.
Aurelian builds an AI-powered virtual operator for 911 emergency communications centers: a platform that routes, triages and resolves non-emergency calls - noise complaints, parking tickets, lost pets - without human intervention, leaving dispatchers free for genuine emergencies. Founded in 2022, the company works at the intersection of conversational AI, telephony and call routing, triage automation and public safety technology, and is deployed live in emergency communications centers across the United States.
The problem it addresses is severe. Some 60–80% of calls to 911 are not emergencies, while the industry runs roughly 30% understaffed and dispatchers face burnout and call-taker shortages. Aurelian's platform now processes thousands of non-emergency calls a day, automates 74% of calls without dispatcher intervention, saves about three hours of dispatcher time daily and eliminates hold times altogether.
The work is unusually consequential engineering: conversational systems and routing infrastructure operating in a live, high-stakes public safety environment where correctness, latency and reliability are not negotiable. The company describes itself as mission-driven, founded to relieve overworked emergency dispatchers, with an emphasis on measurable operational impact rather than stated promises.
