CallMiner

CallMiner builds an AI-powered conversation intelligence and customer experience automation platform that captures and analyzes 100% of customer interactions across voice, chat, email, and social messaging. For engineers, the appeal lies in the technical breadth of the problem: the platform combines artificial intelligence, machine learning, natural language processing, large language models, and speech and text analytics to turn unstructured conversation data into actionable insight. Work spans agent performance improvement, compliance assurance, fraud detection, and automation at scale, drawing on cloud AI and machine learning capabilities including Azure AI and ML.

Founded in 2002, the company pioneered the conversation analytics industry and is positioned as a global leader in AI-powered conversation intelligence and customer experience automation. Its software is applied across healthcare, retail, finance, and insurance, giving practitioners exposure to regulated, high-stakes domains where accuracy, compliance, and measurable outcomes are non-negotiable. The stated scale is unambiguous: the platform analyzes 100% of customer interactions rather than a sample, a technical constraint that shapes the engineering work.

CallMiner describes a culture that embraces diverse perspectives, practices radical candor, and builds trust through transparency, with a collaboration-driven innovation mindset and a commitment to continuous innovation. It operates globally.