gTECHserv is a Charlotte-based IT services provider delivering managed IT services, cybersecurity, cloud services, IT consulting, help desk support, and on-site technical assistance to businesses. The company focuses on proactive technology management, security, reliability, and helping businesses reduce downtime and improve productivity.
Job Overview
gTECHserv is seeking a skilled Managed IT Services Charlotte Specialist to join our technical team. The ideal candidate will help monitor, maintain, secure, and support client IT environments while providing responsive technical assistance and proactive solutions.
This role is ideal for an IT professional who enjoys troubleshooting, cybersecurity, networking, cloud technologies, and working directly with business clients.
Main Responsibilities
Monitor and maintain client networks, servers, workstations, and IT infrastructure.
Provide remote and on-site technical support.
Troubleshoot hardware, software, network, and connectivity issues.
Assist with Microsoft 365, cloud services, backups, and remote access.
Monitor systems and identify potential problems before they cause downtime.
Support cybersecurity protection, endpoint security, and access management.
Perform system updates, patching, maintenance, and configuration.
Assist with backup and disaster recovery processes.
Document technical issues, solutions, and client environments.
Work with senior IT professionals on infrastructure improvements and technology projects.
Provide professional communication and excellent customer service to clients.
Required Qualifications
2+ years of experience in IT support, managed services, or a similar technical role.
Strong knowledge of Windows environments and business applications.
Understanding of TCP/IP, DNS, DHCP, Wi-Fi, and networking fundamentals.
Experience troubleshooting computers, servers, networks, and peripherals.
Familiarity with Microsoft 365 and cloud technologies.
Basic understanding of cybersecurity best practices.
Strong problem-solving and analytical skills.
Excellent communication and customer-service abilities.
Ability to manage multiple technical issues and prioritize tasks effectively.
Valid driver's license for on-site client support when required.
Preferred Skills
Experience working for an MSP.
Microsoft certifications or other relevant IT certifications.
Experience with cloud migration and cloud infrastructure.
Knowledge of backup and disaster recovery solutions.
Familiarity with endpoint protection and security monitoring.
Experience supporting small and mid-sized businesses.
Working Conditions & Benefits
Full-time professional IT environment.
Combination of remote technical support and on-site client service.
Opportunities to work with diverse business technologies and industries.
Professional development and exposure to modern IT and cybersecurity solutions.
Collaborative team environment.
Opportunity to grow within a technology-focused organization.
Client-facing experience with businesses across the Charlotte area.
Why Join gTECHserv?
At gTECHserv, you'll work in a proactive, security-focused IT environment where the goal is to prevent technology problems rather than simply react to them. The company emphasizes Charlotte-based support, proactive IT management, security, and predictable technology solutions.
- Locations
- Charlotte, North Carolina, United States
- Experience
- 2+ years