LE001 ModSquad, Inc.

ModSquad, Inc. is a remote-only customer experience company founded in 2007 out of Silicon Valley. It supplies outsourced CX services - content moderation, community management and social media management - to brands worldwide, delivered by a distributed network of contractors it calls "Mods" who work from locations across the globe. The firm positions itself as a pioneer in each of those disciplines, having practised them since before they were widely recognised as distinct functions.

Two pieces of technology underpin the operation. The Secure CX Platform is the company's delivery layer for remote CX work across all platforms for global clients; it is described as industry-leading, though the company publishes no quantified performance metrics. Beneath it sits Cubeless, a patent-pending secure workspace designed to make remote customer experience work viable from any location. The combination addresses the central difficulty of distributed CX - maintaining security and consistency without a physical site.

The company has been remote-first since inception, a stance it summarises with the phrase "great CX doesn't come from a cubicle" and the hashtag #modsnotcubes. Its workforce model treats moderators as a distributed community rather than as conventional office staff, and its client base spans social media, online communities, brand reputation management and customer support outsourcing. The origin story is unconventional: the firm was started by a Silicon Valley lawyer who moderated message boards in her spare time.

Headcount and funding are not disclosed. The operating record is continuous since 2007, with client reach described as global and services delivered on every platform.