Founded in 2008, Nextiva has established itself as a leading AI-powered customer experience management (CXM) company. The firm provides a comprehensive unified communications platform that integrates business phone services, contact center solutions, AI-driven customer engagement tools, and team collaboration features. Its technology stack spans cloud-based communications, artificial intelligence, machine learning, and multichannel engagement.
Nextiva's platform architecture includes the NextOS Platform, which combines communication, CRM, video conferencing, email services, analytics, and advanced AI and machine learning capabilities into a single cloud-based system. The company also offers XBert, an AI employee designed for customer conversations, alongside scalable contact center and business phone solutions built for organizations of any size. Collectively, these products serve over 100,000 businesses and manage billions of interactions.
The company operates across North America, with its solutions deployed across a wide range of industry verticals including healthcare, real estate, retail, automotive, legal, insurance, logistics, education, and government, among others. Nextiva's breadth of sector coverage reflects the versatility of its unified communications and CX platform.
