PagerDuty is a digital operations platform, founded in 2009, that manages incidents in real time using AIOps, automation and intelligent agents for enterprises including much of the Fortune 500.
Founded in 2009 by ex-Amazon developers who set out to solve their own on-call pain points, PagerDuty has become the reference platform for digital operations at scale. The company's PagerDuty Operations Cloud is an AI-first digital operations platform combining AIOps, automation and intelligent agents to identify issues and opportunities in real time, accelerate work and build resilience. Its technical work spans incident management, real-time monitoring and alerting, AIOps and the emerging field of AI agents applied to operational problems.
The reach is unusually broad for a company of its size: PagerDuty Operations Cloud is trusted by over half of the Fortune 500 and nearly 70% of the Fortune 100. That customer base places engineers close to some of the most demanding reliability problems in enterprise software, where the systems under management cannot simply be allowed to fail. Around 1,200 employees work across five continents, giving the company a genuinely global footprint.
PagerDuty describes a culture rooted in championing the customer and in "running together" - a habit of shared ownership that fits a business built on bringing the right teams together to resolve incidents in real time. The stated mission is to empower teams worldwide to deliver always-on digital experiences, and the company frames its people as a global community of innovators working toward that end.
