Pendo

Pendo builds product experience software, in its own formulation software that elevates the world's experiences with software, putting product at the centre so that people work better. It operates in the software experience platform category, supplying tooling used by the software and SaaS industry itself - a vantage point from which engineers work on problems that other product teams recognise immediately.

The scale is considerable and the footprint genuinely global: more than 850 team members across 10 offices, serving upwards of 14,000 companies. For engineers who wish to build at that reach without surrendering the directness of a small team, Pendo presents an unusual arrangement - it has kept the independence and energy of a smaller outfit while operating at scale.

The culture is codified with unusual candour. Staff call themselves Pendozers and describe an environment that combines the thrill of a startup with the reassurance of grown-up responsibility. A "bias to act" is channelled into innovation, a question-everything mindset is expected, and feedback is honest and direct on the stated grounds that colleagues help one another thrive. Customer focus is described as maniacal; wins are celebrated loudly and, on the company's own account, colourfully in pink. The stated values are resourcefulness, fierce loyalty and fun, in a community that challenges its members, celebrates them, and gives them real impact.

Product sits at the centre of everything, and the technical work is concentrated in product experience software and software experience platforms - the layer on which the quality of other companies' software is judged.