Plain builds the fastest AI-powered support platform for B2B teams. The company's core product unifies and orchestrates customer conversations across Slack, Microsoft Teams, Discord, email, and other channels into a single workspace, helping support teams move from reactive ticket-closing to proactive relationship-building. Hundreds of fast-moving teams rely on Plain to manage their customer interactions.
The platform is anchored by several AI-driven tools. The Plain Platform serves as the central workspace for multi-channel conversation orchestration. Ari is an AI agent designed to handle routine and repetitive support tasks autonomously. Sidekick provides support team members with instant context and draft replies, while Cursor Lookup delivers direct codebase insights and automatic product trend detection for support teams.
Plain's technical foundation spans natural language processing, machine learning, and conversational AI. The company's approach emphasizes real conversations, full context, and zero friction - keeping human agents focused on complex, revenue-impacting interactions while AI handles the rest.
