Probe CX

Probe CX is a customer experience and business process outsourcing provider whose technical work spans agentic AI, automation, digital consulting and contact centre technology. Engineering talent at the group operates across a portfolio of specialised brands: Convai delivers agentic AI solutions through the proprietary Oration platform; Innovior provides automation and digital consulting services; and the Probe CX business runs digitally-enabled customer experience outsourcing across 17 contact centre locations with over 9,000 specialists.

Founded in 1979, the group employs more than 19,000 people worldwide and serves enterprise and government clients across Australia, New Zealand, the Philippines and the wider Asia-Pacific region. Its offshore staffing brands, MicroSourcing and Beepo, together account for over 9,000 professionals. The company was acquired by the global investment firm KKR in 2022 and operates as a house of brands, with each entity focused on a distinct capability.

The work sits at the intersection of automation, AI and large-scale human operations, applying technology to customer experience problems measured across millions of interactions. Probe CX states a belief that great employee experience translates into great customer experience, and describes its approach as combining technology with human empathy.