Rely Health operates at the intersection of healthcare delivery and artificial intelligence, providing the infrastructure for hospitals and health plans to design and deploy sophisticated Care Navigation programs. Its model combines human care navigators with AI-powered agents, integrated directly into Electronic Health Record (EHR) systems, to orchestrate patient journeys and ensure individuals complete critical next steps in their care. The platform's Patient Relationship Manager is a proprietary system built to integrate with any EHR, driving digital pathways and managing task queues for navigators.
The company's focus is on measurable clinical and operational outcomes. Its deployed programs report significant results, including a 53% decrease in emergency room visits among high-utilizing patients and a 60% conversion rate for connecting patients without a primary care physician to in-network providers. For health systems, the model delivers a reduction in labor costs of over 30%.
Based in San Francisco, Rely Health's approach enables the deployment of these integrated programs within a four-week timeframe, offering a rapid path to modernizing patient engagement and care coordination for its clients in the hospital and health plan sectors.
