About the Role

Join a newly formed customer-facing engineering team at an early-stage enterprise AI company focused on IT service management and workflow automation. You will build production systems with customers, turning complex operational needs into reliable AI-powered solutions and reusable platform capabilities.

What You'll Do

Architect and build production-grade systems for customer pilots, translating complex requirements into scalable implementations.
Develop and maintain backend services, APIs, and integrations that extend an AI agent platform.
Build secure, reliable integrations with external systems, with strong observability and maintainability.
Turn customer needs and edge cases into reusable product capabilities.
Own deployments from initial architecture through launch, scaling, and ongoing optimization.
Partner with customers and internal teams to solve high-impact problems and move solutions into production.
Help establish processes for a new engineering function and contribute to product direction.

What We're Looking For

At least 2 years of software engineering experience, preferably in product-focused or customer-facing roles.
Strong backend engineering and system design fundamentals, with experience shipping production systems and building APIs or third-party integrations.
Experience working directly with customers on implementations, pilots, solutions engineering, or forward-deployed projects, or a clear interest in moving into customer-facing engineering.
Background in startups, small companies, or other fast-moving environments, with ownership and adaptability in ambiguous settings.
Clear communication skills with technical and business stakeholders, and the ability to execute independently.
Strong computer science, engineering, mathematics, or physics fundamentals.
Exposure to AI or LLM systems, agent architectures, or automation platforms is helpful.