Founded in 2008, Twilio has established itself as a foundational force in cloud communications, simplifying global telecommunications by providing APIs that enable developers and businesses to build personalised customer experiences. Its core products include Communications APIs - covering SMS, voice, WhatsApp, video, and email - and a broader Customer Engagement Platform that combines these APIs with first-party data and artificial intelligence for scaled, personalised interactions.
The company operates across key industry verticals including customer engagement, telecommunications, marketing, contact centres, fraud prevention, and user verification. Its technical domains span communications APIs, cloud communications, artificial intelligence, and data analytics, reflecting the breadth of engineering challenges involved in connecting businesses with customers worldwide.
With over 335,000 businesses and millions of developers using its platform daily, Twilio has achieved a scale that few communications technology companies can match. This pervasive adoption underscores the reliability and utility of its infrastructure across sectors that depend on real-time, personalised communication.
