UJET

UJET builds a cloud-native Contact Center as a Service (CCaaS) platform designed for mobile consumers, embedding AI across the customer journey to deliver personalized, efficient and secure customer experiences at scale. The UJET CCaaS Platform is described as the first and only cloud-native contact center platform purpose-built for today's mobile consumers, combining a CRM-first approach with real-time agent insights so that issues are resolved quickly while customer data stays protected.

The engineering agenda is broad and consequential: AI and machine learning, agentic AI, multimodal experiences, cloud-native platform architecture, CRM-first integration, real-time agent insights, and data security and privacy. For engineers who want to shape systems rather than maintain them, this is work at the intersection of conversational infrastructure, applied AI and enterprise-grade reliability, with a founding mission - to reimagine the contact center for the smartphone era - still driving continuous innovation.

Founded in 2015 and headquartered in San Francisco, with a European hub in Porto, Portugal, UJET operates across six continents and serves innovative brands worldwide. The company is recognised as a leader in the CCaaS space and has raised over $176 million in total funding, including a $76 million Series D round.