Posh provides a governed agentic AI platform of voice, digital, and knowledge assistants for banks and credit unions, deployed across 100+ financial institutions in North America.
Posh builds the operational AI layer for financial institutions: a unified, governed agentic platform of conversational AI that serves both customers and employees of banks and credit unions. The company emerged from MIT's AI lab and now numbers more than 100 experts in North America who pair applied AI research with deep knowledge of financial services. Its work spans conversational and agentic AI, voice and speech systems, natural language understanding, knowledge management and retrieval, enterprise AI governance, and integration with core banking platforms - precisely the terrain on which deployed engineers are asked to make ambitious systems work in production.
The product suite is deliberately vertical. Voice Assistants automate phone-based customer service around the clock; Digital Assistants extend conversational AI to chat channels for both customers and staff; the Knowledge Assistant and Posh Answers deliver retrieval and answer systems built for the compliance demands of banking and finance. Deployments are governed, integrated with core banking platforms, and designed for a highly regulated environment in which correctness and auditability are not optional.
The scale of the operation is a matter of record. More than 200 solutions have been deployed across upwards of 100 financial institutions, from community banks to credit unions, delivering a reported 201% ROI and a 60% fall in call abandonment rates, with customer service available 24/7. The stated mission is to democratize the VIP banking experience for community financial institutions of all sizes.
